Process & IT Service Management

Analysing current and new business and IT processes by determining in what way the output directly influences current organisational objectives, to standardise, improve or minimise the processes.

Process and IT service management

An Integral Part of Service Delivery

Process Management and IT Service Management are a fundamental part to the delivery of service. Therefore adding value to company objectives. While process definition is aimed of taking care of all possible scenarios, Four Quarters Consulting believes that it is equally important to deal with exceptions. Processes only contribute to company objectives if there is a balance between majority situations and foreseen and unforeseen exceptions.

We Deal With All Possible Cases

Analysis of existing processes or the development of new ones will not only include how to deal with the majority of cases, but also developing an understanding on process deviations and the impact they have on current performance and achieving company objectives.

ALL CASES
MEASURING SUCCESS

Measuring Success Is Key

The development of process metrics is inherit to successful process management, continuous improvement and the link to company objectives.

Interested in our process and IT service management service? Get in touch, we love to find out if we can help your organisation.

Take a Look At Our Other Services

PERFORMANCE MANAGEMENT HERO ALT

Performance Management

We identify how established company objectives can be achieved by mapping them to supporting projects and processes.

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PROJECT MANAGEMENT HERO ALT

Project Management

Our main focus is to establish to what extent current or planned projects are supporting the organisations targets and goals.

Learn More

We Are Flexible

If your request is in a completely different area, we still want to hear from you and help out. If we can’t, we might know people who can.

OPERATIONAL MANAGEMENT HERO

Operational Management

Analysing of or leading operational departments by supporting agreed processes and projects to maximise their contribution to company objectives.

Learn More

We Are Flexible

If your request is in a completely different area, we still want to hear from you and help out. If we can’t, we might know people who can.

Let’s Work Together!

CONTACT US

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