Process & IT Service Management
Analysing current and new business and IT processes by determining in what way the output directly influences current organisational objectives, to standardise, improve or minimise the processes.
An Integral Part of Service Delivery
Process Management and IT Service Management are a fundamental part to the delivery of service. Therefore adding value to company objectives. While process definition is aimed of taking care of all possible scenarios, Four Quarters Consulting believes that it is equally important to deal with exceptions. Processes only contribute to company objectives if there is a balance between majority situations and foreseen and unforeseen exceptions.
We Deal With All Possible Cases
Analysis of existing processes or the development of new ones will not only include how to deal with the majority of cases, but also developing an understanding on process deviations and the impact they have on current performance and achieving company objectives.
Measuring Success Is Key
The development of process metrics is inherit to successful process management, continuous improvement and the link to company objectives.
Interested in our process and IT service management service? Get in touch, we love to find out if we can help your organisation.